Book
Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron.
Record details
- ISBN: 0826113052 (softcover)
- Physical Description: ix, 142 pages ; 23 cm.
- Publisher: New York : Springer, [2000]
- Copyright: ©2000.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (p. 129-135) and index. |
| Formatted Contents Note: | Pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. Pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle. |
Search for related items by subject
| Subject: | Patient satisfaction |
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|
| Columbia Gorge Community College Library | Health & Medical Asses 2000 (Text) | 33892002362755 | Main Collection | Available | - |
